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Family
and Friends Financial Privacy Policy.
Applicability
Family and Friends Financial, Inc. (referred to as
"Family and Friends, F3", "we", "us" and "our") respects the privacy of
every individual (referred to as "you" or "your") who visits our
websites and online areas or registers for services at
www.familyandfriends.com.
This policy (referred to as our "Privacy Policy")
applies to the
family and friends.com website and outlines the information Family
and Friends Financial will collect and how we will use that information.
This Privacy Policy will also instruct you on what to do if you want
Family and Friends Financial to remove your personal information
collected or stored during previous visits to the Family and Friends
Financial website.
Your
Choices
Except as
set out herein, we will not use or share the Personally Identifiable
Information (defined below) collected on our website in ways unrelated
to the purpose for which you provided the information, including those
described below, without providing you a choice as to whether to permit
any such additional uses.
Independent Representatives
Family and
Friends Financial utilizes a network of independent contractors
(referred to as "independent Representatives") to attract customers to
its various products and services. Family and Friends Financial believes
that independent Representatives are the heart of the company, providing
you with great product selection and service. Family and Friends
Financial strives to give its independent Representatives the support
necessary so that your Family and Friends Financial experiences are
great ones.
This online privacy statement does not cover or
include the collection and use of personal information by independent
Representatives.
Personal Information
Any
information we collect on our website generally falls into the following
two (2) categories Personally Identifiable Information and Aggregate
Information.
"Personally Identifiable Information" refers to
information that you provide to us through the Family and Friends
Financial Website that can be used to uniquely identify you. "Aggregate
Information" is anything not personally identifiable collected from all
users to our website, including usage statistics, website hits, and
similar information.
Family and Friends Financial collects "Personally
Identifiable Information" about you (for example, your name, address,
telephone number, e-mail address information, social security number, etc.) in order to
communicate with you or provide you with services that you have
requested.
We will collect Personally Identifiable Information
from the Family and Friends Financial website in several ways. If you
register to use the Family and Friends Financial services, we will ask
you for personal information including your name, zip code, e-mail
address, social security number, and phone number. This personal information will be stored in
your personal profile. Once you have submitted this information you will
be able to take full advantage of the Family and Friends Financial
services you have purchased.
In connection with access to and use of the Family
and Friends Financial services, you may also opt to apply for a Family
and Friends Financial recommended credit card and SAFETYnet™ programs. If you apply for a Family and Friends Financial
recommended product, you are granting us permission to collect and
transmit your Personally Identifiable Information to our vendors for
consideration of your application and in some cases to provide on going
services related to your product and Family and Friends Financials
obligations to continuously deliver those services.
You may also apply to become an independent
Representative via the
Family and Friends Financial website. If you apply to become an
independent Representative, we will ask you for personal information
including your name, zip code, e-mail address, phone number, social security number and credit
card information. This personal information will be used to verify your
identity and pay for certain products and services related to becoming
an independent Representative. The information will then be stored in
your personal profile.
We may collect additional information in connection
with your Family and Friends Financial account in order to assess how
well we service your needs, determine your eligibility to participate in
certain promotions, if any, and communicate with you regarding
information that may be of interest to you from Family and Friends
Financial or its vendors. This information will only be used for
permitted purposes. If you do not wish to receive communications from
Family and Friends Financial (other than confirmations about the Family
and Friends Financial service) or participate in promotions, you may
opt-out of such promotions at the time you register for the Family and
Friends Financial services, or at any later time by contacting us by
e-mail at the following address: privacy@familyandfriends.com
As a condition of entering into contractual business
relationships with Family and Friends Financial, we have restricted our
independent Representatives from using Personally Identifiable
Information in any way other than as allowed under this Privacy Policy.
Except as set out in this Privacy Policy, we will not
sell, rent, lease, transfer to or share any of your Personally
Identifiable Information with anyone other than our vendors and
independent Representatives, except with your express permission, as may
be required by law or to protect certain legal rights (see "Sharing of
Information with Third Parties," below).
Aggregate Information
"Aggregate
Information" is anything not personally identifiable to you and
collected from all users to our website, including usage statistics,
website hits, and similar information.
We may collect, compile, store, publish, promote,
report, or otherwise disclose or use any Aggregate Information, provided
that such information does not personally identify you. We do not
correlate any Personally Identifiable Information with the Aggregate
Information that we collect on our Website. If we do correlate any
Aggregate Information to you, it will be protected like any other
Personally Identifiable Information under this Privacy Statement.
Aggregate Information will only be used for permitted
purposes. Typically, this data is gathered through the use of automated
"cookies," (described below).
Sharing of Information with Third Parties
From time
to time, Family and Friends Financial may utilize the services of
certain third parties, agents or contractors (referred to as "Third
Parties"). These Third Parties may be granted or require access to both
Personally Identifiable Information and Aggregate Information in order
to perform their services for Family and Friends Financial. As a
condition of entering into contractual business relationships with
Family and Friends Financial, we require all Third Parties to execute
confidentiality agreements that restrict the use of Personally
Identifiable Information to that required to perform their services.
From time to time, we may be required to provide
Personally Identifiable Information in response to court order,
subpoena, or government investigation. We also reserve the right to
report to law enforcement agencies any activities that we in good faith
believe to be unlawful. We may release Personally Identifiable
Information when we believe that such release is reasonably necessary to
enforce or apply our Terms of Use or to protect the rights, property,
and safety of others and ourselves.
Family and Friends Financial or its related entities
could merge with or be acquired by another business entity, or their
respective assets could be acquired. Should such an event occur, you
should expect that we would share some or all of your Personally
Identifiable Information with companies serving you and other users of
our Website.
"Cookies"
When you
view the Family and Friends Financial website, we may store some
information in the form of a "cookie" or similar file that is
automatically downloaded to your computer. Cookies enable us, among
other things, to tailor a Website or advertisement to better match your
interests and preferences. Please be assured that cookies are safe. They
are not programs that can be used to damage files, and personal
information cannot be gathered from them. If you do not want cookies
sent to or stored on your system, most Internet Browsers will allow you
to erase cookies from your computer hard drive, prevent them from being
stored or trigger a warning before a cookie is stored. Please refer to
your Browser instructions or help screen to learn more about these
functions.
Correcting Your Personal Information
If you
registered for Family and Friends Financial services, you may change,
modify or remove any Personally Identifiable Information stored by
Family and Friends Financial by contacting us at
privacy@familyandfriends.com independent Representatives may change,
modify or remove any Personally Identifiable Information stored by
Family and Friends Financial by accessing your Profile online. Please
refer to the policies of our banking, credit unions and other third party vendors and partners for information on how to
make changes to information collected by them in connection with a
Family and Friends Financial account.
Links to Other Websites
We cannot
ensure the protection of any information that you provide to a
third-party site that links to or from the Family and Friends Financial
Website, since these third-party sites are owned and operated
independently. These third-party sites may have their separate privacy
and data collection practices that are beyond our control. Any personal
information that you provide to these third-party sites will be
regulated by their privacy policy, if any. Family and Friends Financial
can assume no responsibility or liability whatsoever for the practices,
actions or policies of these third-party sites, and cannot be
responsible for the content or privacy practices of such sites.
Security Precautions
We are aware that you may be concerned about the
privacy and confidentiality of your Personally Identifiable Information.
Therefore, we have taken precautions to ensure that this information is
safe and secure. Specifically, we utilize physical, electronic, and
managerial processes to safeguard and secure your information.
We also protect the collection and storage of your
Personally Identifiable Information using a technology called Secure
Sockets Layer (SSL). If your browser is capable of SSL, and most are,
your sensitive information will automatically be 128-bit encrypted
before being sent over the Internet.
No data transmission over the Internet will be 100%
secure. While we take steps to protect your Personally Identifiable
Information, we cannot guarantee the security of any information you
transmit to us and you do so at your own risk. Upon receiving your
transmission, we make commercially reasonable efforts to ensure its
security on our systems.
Children's Online Privacy
Family and Friends Financial offers SAFETYnet™, a
comprehensive Identity Theft Solution and may collect personal
information (such as, name, address, telephone number, social security number, age or e-mail
address) from persons under eighteen (18) years of age, only if the
parent or guardian wishes to purchase this product for the minor. If a
parent or guardian of a child who has provided us with such information
would like the information deleted from our records, he or she should
contact us at the e-mail address or phone number listed at the bottom of
this Privacy Policy. Upon request, we will make commercially reasonable
efforts to delete the child's information from our existing files.
Notification of Changes
This Privacy Policy may be revised over time as new
features are added to the applicable site; please check for information
about revisions. If, however, our policy toward the use of your
Personally Identifiable Information is to be materially changed, we will
make commercially reasonable efforts to notify those affected via e-mail
prior to implementing any such changes.
Acceptance
By using the Family and Friends Financial website,
you agree to this Privacy Policy. If you do not agree, please do not use
the Family and Friends Financial website. Your continued use of the
Family and Friends Financial website following the posting of changes to
our Privacy Policy will signify your acceptance of those changes.
Contact Us
We use e-mail links on this page to allow you to
contact us directly with any questions or comments you may have and try
to reply promptly. We use this information to respond to your questions
and may record your comments to improve our customer service. If you
have any questions about the Family and Friends Financial Privacy
Policy, please e-mail us at
privacy@familyandfriends.com.
Revised: March 13, 2008 |