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LifeEvents™ COUNSELING Purchase Here
	Included in SAFETYnet™ PLUS Individuals who purchase SAFETYnet™ Plus will have toll free access to behavioral health experts anytime – 24 hours a day, 365 days a year. All calls are answered directly by licensed, degreed clinical staff, and all services are handled with complete confidentiality.

THE PROCESS FROM START TO FINISH
Counselors align appropriate resource counselors to work with individuals every step of the way, from assessment, through recommendation and follow-up.

INDIVIDUAL
To ensure that individuals receive help when needed, licensed counselors are readily accessible 24 hours a day, seven days a week, 365 days a year via a dedicated toll free number. Non-English speaking individuals also have 24x7x365 assistance via bilingual staff and affiliates, as well as through an online translation service with capabilities in over 140 languages.

SATISFACTION AND CLOSURE
Counselors will follow-up with individual in a timely fashion to ensure quality and satisfaction of services. Counselors close the case only after determining, with individual and the Provider that the issue has been successfully resolved and that individual has completed all recommended treatment.

THE COUNSELOR WILL:

+	Ensure confidentiality.
+	Conduct an initial assessment.
+	Determine individual’s needs and related resources.
+	Schedule an appointment for in-person assessment with a local provider.
+	Involve, where needed, a dependent care coordinator or legal or financial professional to assist in securing resources and arranging all referrals.
+	Directly refer individual to a community agency or local hospital if an emergent situation is evident. Counselor assesses progress and takes next steps.
+	After the initial assessment, the counselor follows up with the local provider.
+	Recommendations may include referrals to local mental health providers, detoxification facilities, hospitals, physicians, or short-term counseling.


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